6 Best VOIP Service Provider in 2020 for Your Business


Voice-over-internet-protocol services have taken over the business world by storm. They provide a flexible, convenient and cost-effective option for companies to manage their communication. 

With a paradigm shift in work arrangements, it is imperative for companies to move towards newer communication technologies. Outdated copper-wired phone systems are obsolete nowadays, and organizations all over the globe are adopting business phone systems.

VoIP is the future of the field of telecommunications. It is predicted that by the year 2020, business VoIP phone services will hold 28% CAGR of the annual phone market. This proves the popularity of VoIP phone systems, and the trend is expected to rise in the times to come.

One aspect that remains a persistent challenge for organizations is to choose the ideal virtual phone system. There are tons of options available in the market, and it is often a difficult task to make a final decision. 

Well, all you have got to do is assess your business requirements, check out the service provider reviews, and make an informed choice. It’s not that hard!

If you are still confused, check out this compiled list of the six best business VoIP phone service providers. It will give you a comprehensive picture so that you can choose the best possible option:

     1. CallHippo: One of the leading VoIP phone system service providers, 5000+ companies all over the world use CallHIppo. It has a number of novel features, cost-effective pricing plans, and a user-friendly interface. 

CallHippo customizes VoIP phone solutions that drive productivity, empower clients, and enhance team collaboration. It is a must-have asset that can lead to a high increase in sales engagement through advanced call analytics and reporting.

CallHippo enables companies to purchase virtual phone numbers or toll-free numbers to streamline business communication. Implementing VoIP phone systems by CallHippo is a simple process, and can be completed in just a few minutes.


Why Opt For CallHippo: Excellent customer support, a diverse range of features, and unbeatably low prices are the factors that differentiate CallHippo. CallHippo is undoubtedly the best VoIP provider for entrepreneurs, small businesses and giant multi-national corporations.

     2. RingCentral: A holistic cloud-based phone system provider, RingCentral offers a range of communication solutions for all kinds of businesses. It offers a vast range of features that allow work teams to make/receive audio calls, conduct video conferences, hold live chats and send instant messages.

RingCentral helps organizations set up virtual phone systems that are customized to suit their business needs. This ensures better client satisfaction, sales performance and customer service.

RingCentral is an ideal VoIP business phone service for small to mid-market sized companies. It provides an entire gamut of enterprise-level communications that can enhance task flow management in all functional domains.


  • Video Conferencing
  • Voicemail
  • Auto-Receptionist
  • 3rd Party Integration
  • Call Reports
  • Multi-Level IVR
  • Call Monitoring
  • Directory Listing
  • Call Recording

Why Opt For RingCentral: Most companies choose RingCentral due to its intuitive interface that is simple to understand and rich in essential features. Organizations can benefit from lower communication expenses, increased accessibility, and provide a better customer experience if they invest in a business phone system from RingCentral.

     3. Nextiva:  Best VoIP service provider for your organization that want useful features at cost-effective prices, Nextiva is highly popular amongst all kinds of business organizations. It is a cloud-based platform that can be used for companies that have offices spread across multiple locations. 

Nextiva offers an unparalleled range of communication features such as unlimited calling, auto-attendant, and personalized welcome messages. It can empower businesses by enhancing the level of customer service, and boosting internal communication amongst organizational stakeholders.

The best part about Nextiva is that it has a highly intuitive and navigable interface. Hence users do not need any kind of technical training – the entire VoIP solution can be set up in just a couple of minutes. It is hassle-free and low on maintenance, making it a must-have asset for customer-centric businesses.


  • Instant Messaging
  • Online Faxing
  • Web Conferencing
  • Call Recording 
  • Call Forwarding
  • Integrated CRM
  • Voicemail-to-email
  • Call Screening
  • Three-Way Calling
  • Call Transfer

Why Opt For Nextiva: One of the prime differentiating features of Nextiva is that it offers reliable services and an innovative set of features at affordable prices. Not only that, Nextiva also provides great customer service to help all kinds of organizations make smooth transitions to virtual phone systems.

     4. Vonage: A comprehensive VoIP phone service provider, Vonage is a cloud-based platform with novel features. It has prime communication optimization facilities that promote business continuity and flexibility in operations.

Vonage can be used by organizations to automate routine tasks such as call routing. It has various features that boost mobility and productivity in daily operations such as interactive voice response, call forwarding and advanced analytics.

Managers can use Vonage as a smart tool to monitor and track calls, to improve staff performance. It is a unified all-in-one solution that is a single-time investment and will lead to a positive impact on all vital bottom-line results.


  • Call Recording
  • Call Scripting
  • Interactive Voice Response 
  • Queue Management
  • Call Analytics/Tracking
  • Activity Dashboard
  • Web Conferencing
  • Traffic Prioritization
  • Online Meetings
  • CRM Integration

Why Opt For Vonage: One striking quality about Vonage is that they provide completely customized VoIP phone services that are customized to suit business requirements. Superior functionality, stellar customer service and cost-effective plans are some factors that make Vonage highly popular in the domain of VoIP phone services. 

     5. FreshCaller: With a cloud-hosted architecture, FreshCaller is a market leader in the domain of VoIP phone solutions. It is a modern call centre platform that is ideal for IT, Human Resources, customer service, sales, and marketing operations.

FreshCaller has a simple and user-friendly interface that enables companies to set up state-of-the art call centers. Vonage VoIP platforms have no hardware or software requirements – just a quick, hassle-free installation process that can be completed in minutes.


  • Auto-Receptionist
  • Local and Toll-Free Numbers
  • Call Forwarding
  • Call Logs
  • Real-Time Dashboard
  • Call Monitoring
  • Interactive Voice Response
  • Call Queue Visibility
  • Voicemail-to-text

Why Opt For FreshCaller: What makes FreshCaller stand apart from competitors is that it provides a suite of useful features that increase all productivity parameters. FreshCaller also aims at delivering an excellent customer experience, hence is an ideal choice for startups and smaller businesses.

     6. Grasshopper: A perfect virtual phone system that is designed for entrepreneurs and small business owners, Grasshopper has numerous smart features that enhance business communication. It has mobile and desktop applications that allow employees to remain connected throughout the day, irrespective of geographical location.

A fully customizable tool, Grasshopper has a number of pricing plans that are suitable for all kinds of organizations. It helps companies to focus on providing excellent service and enhances sales engagement. GrassHopper is a one-time investment that can greatly bring up revenues and work efficiency.


  • CRM integration
  • Call Recording
  • Auto-attendant
  • Collaboration Tools
  • Reporting and Statistics
  • Third Party Integration
  • Video Conferencing
  • Call Transfer
  • Call Monitoring


Why Opt For GrassHopper: A holistic VoIP phone service provider, Grasshopper can help organizations maintain structured business communications in a unified manner. It is scalable, agile and flexible, making it a necessity for modern businesses.

Communication is the key to success – you simply cannot ignore investing in a VoIP solution in the current business era! Make sure to choose the best VoIP service provider in the market, so that your organization can boost all-important bottom-line results and build customer satisfaction!

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